All items are shipped via USPS or UPS with Delivery Confirmation and a Tracking Number is provided. I can not be held responsible for your package after it has been scanned "Accepted" at the Post Office. If there are any issues after this point, you will need to contact the Post Office.
Unfortunately I'm not able to guarantee delivery dates and I am not responsible for post office damage or delays. If I can show via tracking that I shipped your order with enough time for it to get to you based on the transit times provided by the USPS, but it doesn't arrive on time, I cannot issue a refund. The only exception is if you paid for Priority Express shipping, in which case I will refund you only the shipping charges and only after I receive the shipping refund from the USPS. The only guaranteed shipping method offered by the USPS is Priority Express, so please keep that in mind when selecting your shipping method.
If your tracking shows 'delivered' but you do not have it, please check with your neighbors and check all possible places the mail carrier could have left it. If you still do not find it, please contact your local post office as they will be able to let you know exactly where it was delivered.
If your package was returned to us by USPS, you will be required to pay an additional shipping fee to reattempt delivery.
Orders will only be shipped to the address you provided at checkout, so please double check that it is correct and current. Refunds will not be issued for orders delivered to the wrong address.